What to Know Before Your First Spin
Here’s everything you might want to clarify before placing an order. If you don’t find what you’re looking for, feel free to reach out to us.
Orders
How do I place an order?
Choose a record from our store or pick a subscription genre. Add everything you need to your cart and proceed to checkout. Once confirmed, we’ll only contact you if we need to clarify any details.
Can I order a record from the catalog without a subscription?
Yes. Choose the artist and album that resonate with you and place your order. You can also add gift packaging if needed.
What is a vinyl subscription?
It’s a format where you receive curated records regularly, once a month, without having to choose them yourself every single time. We handpick releases for you - tailored to your taste, mood, preferred genres, or the vibe you want to experience.
How does the subscription work?
1. Choose and activate your subscription.
2. Fill out a short form about your musical preferences and existing collection.
3. *This is where the magic happens on our end.*
4. Receive a monthly surprise and a new discovery right at your doorstep.
What if I get a record I already own?
We do our best to avoid this, but mistakes can happen. Don’t worry. We’ll exchange it as long as the original factory shrink wrap is intact, there’s no damage, and the record hasn't been played. Exchanges are available within 14 days of receipt.
Why should I subscribe?
1. No decision fatigue: No need to spend hours searching and doubting, we’ve already done the digging for you.
2. Step outside your comfort zone: We believe vinyl is always about discovery and a bit of adventure. We encourage listening to the unfamiliar and stepping beyond your usual genres.
3. A monthly ritual: Every delivery is a special event, not just a purchase. It’s another way to build a personal ritual to return to when the world around feels uncertain.
Can I order a record as a gift?
Yes. We offer special packaging that transforms an order into a complete experience rather than just a cardboard shipping box.
We offer 2 options:
-Specific selection: Choose a record from our catalog, and we’ll wrap it in gift packaging;
-Curated pick: Tell us a bit about the recipient’s musical taste, and we’ll help select the perfect record for them.
We never include receipts in gift orders, and we can add a personal handwritten note with your words upon request.
What if I don’t know much about vinyl?
That’s exactly why OBERTY exists.
We create formats where you don’t need to be a seasoned collector to enjoy vinyl or to pick a great gift for an audiophile.
Drop us a message, and we’ll guide you, offer recommendations, and answer any questions.
About the Records
Do you sell new records or vintage/used ones?
We work exclusively with brand-new, factory-sealed records.
How do I know if I’ll like a specific record?
We help you choose more than just an album - we match moods, settings, and experiences. If you're hesitant, reach out to us for advice. We’ll curate a few tailored options for you.
Shipping & Delivery
How long does shipping take?
Delivery time depends on the carrier. We usually dispatch orders as fast as possible: on the same day or the next business day after order confirmation.
How do you package the records?
We pack our records to ensure they arrive safely while keeping that special, aesthetic unboxing feel, not just a plain technical shipment.
Standard & Subscription orders: Packed in durable, heavy-duty kraft cardboard boxes.
Gift option: Comes in premium, sturdy beige hardboard packaging.
Do you ship internationally?
Yes, we can ship internationally! It just takes a little extra coordination on our end - please contact us via any communication channel with your preferred delivery method, and we’ll arrange it for you.
Exchanges & Returns
Can I return or exchange a record?
Yes, you can return or exchange an item within 14 days, provided it hasn't been played, remains unused, and retains its original factory packaging and condition.
What should I do if a record is damaged during shipping?
Send us a message with photos attached. We’ll look into the situation right away and offer a solution.
Didn’t find your question?
Fill out the form below. We’ll set everything in motion!